Start typing to see products you are looking for.
  • Menu
  • Categories

Shopping cart

Close
Sophisticated, timeless & exquisite jewellery
Menu
Call for Order

+91-9811274057

Any questions

shilpigoyaljewellery@gmail.com

close
Start typing to see products you are looking for.

Return & Refund Policy

Return & Refund Policy

We do not offer refunds however, you can view our Returns and Exchange policy below:
You can e-mail us at shilpigoyaljewellery@gmail.com if you have any queries on our returns and exchange policy.
We  are committed to ensuring your satisfaction with any merchandise you have ordered from us. 
  • All international orders are non-refundable 
  • All Custom Duties/Charges Shall Be Borne By The Customer
  • Merchandise bought on full price:
  • At Shilp GoyalJewellery , we offer a 3-DAY EXCHANGE policy after receiving the product, for all designs bought on full price (subject to approval). In case of a manufacturing defect we will exchange the product once sufficient proof is submitted. If  the desired product is not available with us, you could order another product of the same or higher value. The differential amount can be paid through our website. Please do notify us by writing to us on shilpigoyaljewellery@gmail.com
  • We do not provide reverse pick-up services. 
Steps for exchange for merchandise bought on full-price:
  • For exchange please drop us an email to shilpigoyaljewellery@gmail.com with your original order number along with details of exchange. 
  • Once approved, please courier the merchandise back to us (at your cost)on the address provided by us (please do keep the original invoice inside the box along with a note with details of the exchange desired) 
  • Our team will give you a call once we receive the courier and confirm the product change. 
  • The exchanged piece will be couriered back to your address with no additional courier charges. 
Merchandise bought on Discount:
  • Products purchased under any promotional offer or sale cannot be exchanged or returned.
WHERE DO I SEND THE ITEMS TO BE RETURNED/EXCHANGED?
Please be aware that the goods need to be sent back to Shilpi Goyal within 7 days of receiving the order and a credit note will be issued or a replacement of the product will be sent. Please make sure that you keep all of our packaging materials and return the goods in the same condition in which they were received.
ORDERS TO BE RETURNED ON THE FOLLOWING ADDRESS:
Shilpi Goyal
Y 56 Hauz khas,
New Delhi-110016
WHAT ITEMS CANNOT BE RETURNED OR EXCHANGED?
  • Personalised items, customised items and items that have been made to order.
  • Earrings, for safety and hygiene reasons.
  • Items that have had their security tag removed.
  • Items that have been worn or are not in the same condition as when they were shipped.
  • Items purchased on sale can not be exchanged or returned.
Modification of Terms and conditions of Returns & Exchange policy :
shilpigoyaljewellery@gmail.com may at any time modify the User Agreement without any prior notification.
Scroll To Top

#title#

#price#
×